Terms & Cons

Thank you for using GetLaundry, an online platform designed to cater to your convenience. The following terms and conditions (these "Terms of Use") govern your access to, and use of, the GetLaundry platform, including any services, content, and functionality offered on or through the GetLaundry platform (The ‘Platform’). Please read the following Terms of Use carefully before using the platform.

Your Acceptance

You understand that by using the Platform, you are accepting and agreeing to be bound and abide by these Terms of Use and our Privacy Policy, found at within the GetLaundry platform, which is incorporated herein by reference. Please do not use the Platform if you do not agree with these Terms of Use. You acknowledge and agree that we will not be liable if for any reason all or any part of the Platform is unavailable at any time or for any period. We reserve the right to change these Terms of Use at any time in our sole discretion and without notice. All changes are effective immediately when we post them. Your continued use of the Platform after we have posted changes to these Terms of Use means that you agree to be bound and abide by the changes, so please check the Terms of Use regularly for any changes.

Your Use of the Platform

You are strictly prohibited from using the Platform for any unlawful purpose, or for any other purpose that is not expressly allowed by these Terms of Use. Also, you may not interfere or attempt to interfere with the proper operation of our Platform, including through the use of any device, software or routine, or access or attempt to gain access to any data, files or passwords related to our site through hacking, circumvention, or any other means. We reserve the right, in our sole discretion, to deny you access to our site, or any portion of our site, without notice.

Waiver and Release

We offer services on our Platform that allow you to access information and order dry cleaning and laundry services (the "Services") from certain dry cleaning and laundry facilities in our network (each a "Vendor"). Although you are able to order Services through our Platform, we are not a party to any transaction you make with a Vendor for such Services. Accordingly, we shall have no liability to any party in connection with such transactions. YOU, ON BEHALF OF YOURSELF AND YOUR HEIRS, NEXT OF KIN, SPOUSE, GUARDIANS, LEGAL REPRESENTATIVES, AGENTS, EXECUTORS, ADMINISTRATORS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, THE "RELEASING PARTIES"), AGREE THAT SUCH RELEASING PARTIES SHALL NOT HAVE ANY RIGHT OR CAUSE OF ACTION, AND HEREBY FULLY, FINALLY, AND FOREVER RELEASE, DISCHARGE, AND ACQUIT GETLAUNDRY AND ITS PAST, CURRENT, AND FUTURE MEMBERS, SHAREHOLDERS, EMPLOYEES, OFFICERS, DIRECTORS, SUBSIDIARIES, PARENT ENTITIES, ATTORNEYS, PRINCIPALS, TRUSTEES, REPRESENTATIVES, AGENTS, PARTNERS, AFFILIATES, PREDECESSORS, SUCCESSORS, OPERATING PARTNERSHIPS, GENERAL PARTNERS, INSURERS, REINSURERS, AND ASSIGNS FROM ANY AND ALL CLAIMS, SUITS, OBLIGATIONS, COSTS, DAMAGES, LOSSES, CLAIMS FOR SUMS OF MONEY, CONTRACTS, CONTROVERSIES, AGREEMENTS, JUDGMENTS, AND DEMANDS WHATSOEVER, RIGHTS, LIABILITIES, ACTIONS, AND CAUSES OF ACTION OF ANY NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, AT LAW OR IN EQUITY, FIXED OR CONTINGENT, WHICH SUCH RELEASING PARTIES NOW HAVE OR MAY CLAIM TO HAVE IN THE FUTURE (COLLECTIVELY, "CLAIMS") ARISING OUT OF, BASED UPON, ATTRIBUTABLE TO, OR IN CONNECTION WITH YOUR INTERACTION WITH VENDORS, ANY TRANSACTION WITH A VENDOR, AND YOUR EXPERIENCE AS A USER OF THE PLATFORM. YOU HEREBY ACKNOWLEDGE AND AGREE THAT IT IS THE INTENTION OF THE PARTIES THAT THE FOREGOING RELEASE AND DISCHARGE SHALL BE EFFECTIVE AS A BAR TO ALL CLAIMS OF WHATEVER CHARACTER, NATURE, AND KIND, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, HEREINABOVE SPECIFIED TO BE SO BARRED.

We care about your clothes!

Getlaundry will inspect the labels of the clothes assuring they are treated accordingly. If the label went missing, Getlaundry team will inspect and advise the best method of treatment. If the client requests a special wash which is in contradiction with the cloth’s label, Getlaundry will get in touch with the client and advise the potential risks associated with the specific wash. If our team will not be able to contact the client, we will reserve the right to return the cloth with the delivery of the rest items. If the client gives his authorization to Getlaundry to proceed, the client will assume the responsibility for any damage to the cloth. 

We make sure you count it right!

Getlaundry team will make sure that, once arrived at the laundry facility, will count again the clothes which have been brought and  if there is a discrepancy between the items as per the application  and the ones on hand, Getlaundry staff will make sure to call the client and inform accordingly as well will take the right to update it in the system on your behalf. 

Payment methods

Getlaundry payment it is received through the online platform by registering your credit /debit card. Getlaundry shall charge you for the laundry services you have requested which may include all the treatments as per the cleaning process. You agree that you will pay for all agreed items chosen through Getlaundry application as well for the items which you may not have included (by your own miscount) or by allowing Getlaundry team to count and add the items manually on the system once received by us. Once you place an order with Getlaundry, you will be charged, however the funds will be released only once the order is completed. In case of cancelation a minimum amount of 50 DHS will be automatically deducted from your account. Getlaundry uses a third party partner, www.checkout.com in order to link your credit card account to our application. By processing your payments in conjunction with our online platform, will be subject to the terms, conditions and privacy polices of the Checkout partner and your credit/debit card issuer in addition to these client terms.   Getlaundry can’t be held responsible for any errors which may be caused by the third part partner. 

Damage & Lost Items

The client understands that there is an immanent risk in cleaning and there is a possibility for clothing and other items to get lost or damaged. Getlaundry will make sure that situations like this will be reduced to minimum, however if case this happens, Getlaundry team will treat it as an urgent matter. In any event Getlaundry’s liability, as per the mandatory applicable law and as per the industry practices, shall not exceed the amount of 1500DHS or, where applicable, the equivalent of that amount in the currency used by the client for the payment of the laundry services.

1. Damage items

Getlaundry keeps you happy by taking care our all your clothing! Our aim is to provide with our best Laundry services and exceed your expectations. Getlaundry team is treating every item with so much care and reasonability, however we cannot guarantee against color fade or shrinkage of the clothing.  As well Getlaundry team shall not be responsible for the wear and tear of the clothing. For any items considered by Getlaundry team damaged we will pay our clients 10 times the charge for processing the item despite brand, price or condition. Any damaged clothing must be reported to Getlaundry team not later than 7 days from the date of receiving the item at info@getlaundry.ae and our team will look to fix it ASAP. If there is a small alteration this can be taking care of our tailor, however the client has to submit pictures and the physical item to our laundry.

2. Lost items  

Any lost items must be reported within 7 days of the delivery of the items at info@getlaundry.ae . All the missing/lost clothes are carefully reviewed by the Operations team. The claims are consider lost 14 days after the first claim has been made.  Any reimbursement for the lost items shall be limited to 10 times the price charged once placing the order through the Getlaundry application. We are not held responsible for any lost items at the time of collection by misplacing in the pockets of trousers, suits etc. The client has to take fully responsibility at the time of proceeding with the laundry by placing them in Getlaundry bag. 

 

Your Information

Please refer to the website for our Privacy Policy, which addresses the information that we may collect from you when you use the Platform. By using the Platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Framing

You may not frame the Platform within another Platform, without our express, written permission.

Intellectual Property Rights in the Platform

The Platform contains various information in the form of data, text, graphics, and other materials from GetLaundry and third parties (the "Content"). You acknowledge that the Platform and various elements contained therein are protected by copyrights, trademarks, trade secrets, patents, or other proprietary rights, and that these worldwide rights are valid and protected in all forms, media, and technologies existing now and hereinafter developed. You also acknowledge that the Content is and shall remain the property of GetLaundry or its respective owners. You agree to comply with all intellectual property laws and you shall not encumber any interest in, or assert any rights to, the Content. You may not modify, transmit, participate in the sale or transfer of, or create derivative works based on any Content, in whole or in part. However, you may: (i) print a single copy of the Content for your own personal use, provided that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices, (ii) temporarily store copies of such Content in your computer’s and/or mobile devices RAM that are incidental to your accessing and viewing of such Content, and (iii) store files that are automatically cached by your mobile device for display enhancement purposes.

Trademarks

The trademarks, service marks, and logos used and displayed on our site are registered and unregistered trademarks of ours. You must not use such trademarks without the prior written permission of GetLaundry. All other names, logos, product and service names, designs and slogans on this Platform are the trademarks of their respective owners.

Copyright Complaints

If you believe that any Content on our site violates your or a third party’s copyright, please notify us by providing the following information to us at our e-mail address at getlaundry.ae@gmail.com: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of where the material that you claim is infringing is located on our site; (4) your address, telephone number and email address; (5) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or duly authorized to act on the copyright owner’s behalf.

Links to Third Party Apps

The Platform may contain links to third party Apps and sites. Any such links are provided for your convenience only. We do not control those Apps or sites, and we are not responsible for their contents or practices, including their privacy practices. We do not endorse the operators of those apps or sites, nor do we endorse or make any representations with respect to the contents of those apps or sites or any products and/or services that may be offered on those apps or sites.

Warranty Disclaimer

This Platform and the Content, materials and services on this site are provided "as is" and without warranties of any kind, whether express or implied. Neither we nor any of our affiliates assume any responsibility for the accuracy of any information contained on the Platform, for any interruptions or errors in accessing the Platform, or for any viruses or other harmful components contained on the Platform or the server from which our site is made available. Neither we nor any of our affiliates make any warrantees or representations regarding the use of the materials in this site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. WE AND OUR AFFILIATES DO NOT MAKE, AND HEREBY DISCLAIM, ANY AND ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE PLATFORM OR THE SERVICES OFFERED THROUGH GETLAUNDRY, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ANY WARRANTIES ARISING FROM A COURSE OF PERFORMANCE, A COURSE OF DEALING OR TRADE USAGE.

UNDER NO CIRCUMSTANCES WILL WE OR OUR AFFILIATES, OR ANY OF OUR OR OUR AFFILIATES’ RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, SUPPLIERS OR SUCCESSORS BE LIABLE TO ANY PERSON FOR ANY DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUES, LOST DATA OR INFORMATION, LOSS OF USE OF OUR SITE, BUSINESS INTERRUPTION, LOSS OF BUSINESS REPUTATION OR GOODWILL, COSTS OF SUBSTITUTE SERVICES, OR DOWNTIME COSTS) RELATING TO THE SERVICES OFFERED ON THE PLATFORM OR RESULTING FROM ACCESS TO OR OTHER USE OF THE PLATFORM OR RELIANCE ON ANY INFORMATION PRESENTED ON THE PLATFORM, EVEN IF WE ARE INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. Our liability in such case will be limited to the greatest extent permitted under the law.

Indemnification

You agree to indemnify, defend, and hold us and our officers, directors, members, managers, employees, agents, affiliates, suppliers, successors and assigns harmless from and against any and all claims, liabilities, damages, losses and expenses (including without limitation reasonable fees and costs for attorneys and investigations) arising out of, based on, or in connection with your access to or other use of the Platform.

Governing Law and Jurisdiction

These Terms of Use, and all matters arising directly or indirectly from your access to or other use of the Platform, shall be governed by and construed in accordance with the internal, substantive laws of the UAE, without regard to its conflict of laws rules.

Severability

If any provision of these Terms of Use is held to be illegal, invalid or unenforceable, such illegality, invalidity or unenforceability shall apply only to such provision and shall not in any manner affect or render illegal, invalid or unenforceable any other provision of these Terms of Use, and that provision and these Terms of Use generally shall be reformed, construed and enforced so as to most nearly give lawful effect to the intent of the parties as expressed in these Terms of Use.

Entire Agreement

These Terms of Use constitute the entire agreement between you and us with respect to our site, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to our site.

Your Comments and Concerns

Thank you for your cooperation. We hope that you enjoy your experience on our Website/App. Questions or comments, including any reports of non-functioning links, should be submitted using our e-mail address at getlaundry.ae@gmail.com.